Job Purpose
Alternative Futures Group has an ambition to be a sector leader in quality, value and personal outcomes over the next 3 years by delivering:
- A person-centred, strengths-based, & outcome-focused support model that supports active citizenship, health and well-being.
- CQC ratings of Good or Outstanding in all services and domains.
- A philosophy of continuous improvement, co-production & innovation.
The Quality Partner - Community role will deliver the quality improvement agenda at locality level, building the quality matters culture in every person, including the people we support. Thus, improving personal outcomes, user experience and organisational effectiveness.
The role will provide support to operational managers to improve the quality of service delivery, ensuring services meet or exceed quality standards and regulatory requirements.
They will support and develop innovative solutions to service issues and promote the application of structured quality improvement methodologies.
Dimensions
- Responsible for implementing systematic quality improvement projects to provide safe and effective care based on KPIs, themes & trends analysis, lessons learned, audit activity, evidence-based practice and sector standards of excellence.
- Providing support to operations to improve the quality of service delivery, ensuring services meet or exceed quality standards and regulatory requirements.
- There is no budget responsibility.
Principal Accountabilities
- Use a structured programme of audit actions, KPIs, themes and trends to manage systematic quality improvement projects using a standardised QI model.
- Support the person supported engagement and co-production agenda involving people with lived experience in quality monitoring and improvement.
- Coordinate, and report on, quality, safety and operational outcome measures at locality level.
- Maintain regulatory compliance and improve CQC ratings in all services and domains at locality level.
- Conduct pre-inspection audit activity and preparation in support of Registered Managers.
- Undertake themed operational, quality and safety audits.
- Analyse all audit activity to monitor and report KPIs, identify and report on themes and trends for good practice and areas for improvement and lessons learned at locality level.
- Develop, and coordinate, service delivery improvement plans.
- Produce a monthly quality and safety report for the Quality Improvement Manager Community.
- Produce any other quality and safety reports as required internally and externally.
- Monitor and report on restrictive interventions across the locality and support the Regional Managers and Registered Managers to reduce the use of restrictive interventions.
- Analyse and report on significant events across the locality and support the Regional Managers and Registered Managers to reduce the frequency, severity and impact of significant events.
- Undertake investigations of serious incidents across the division and organisation.
- Provide expert support, advice and guidance to operational managers to improve the quality of service delivery, ensuring services meet or exceed quality standards and regulatory requirements.
- Coaching operational managers on quality, safety and improvement, personalisation, co-production and outcomes.
Please only apply if you meet the essential requirements detailed below:
Essential Criteria
Experience
- At least 2 year’s experience working in adult social care supporting people with learning disability, autism or mental health problems.
- Experience of working within a creative and innovative environment, and using a range of reporting tools and evidence to inform and improve practice.
- Experience of CQC regulatory compliance framework and maintaining high standards of quality and safety.
- Monitoring and reporting quality, safety and operational KPIs for assurance and improvement.
Skills & Knowledge
- Resilient and able to work at a pace and manage competing priorities.
- Highly numerate and excellent analytical skills.
- Excellent communication skills (both verbal and written) to both operational and corporate colleagues.
- An understanding of contemporary models of mental health, learning disability and autism support in adult social care.
- An understanding of relevant health and social care legislation and regulatory frameworks.
- Awareness of the policy context of adult social care.
Qualifications
- NVQ Level 4 or equivalent
This role is field based and involves travel within the north west of England, we can only accept applications from residents of the north west. With our extended flexible working options you can also choose to work a 9 day fortnight or a 4.5 day week, supporting our employees with their work life balance.
This role is Band II as per our structure.