ICT Technician - 35 hours per week- North West Based - Driver required

Posted on 23/02/2026

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Advertising End Date:
09 Mar 2026
Internal Advertising End Date:
09 Mar 2026
All Locations:

Merseyside
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All Departments:

Not Specified
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Salary Details:
£31,642
Vacancy Type:
Permanent

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ICT Technician - 35 hours per week- North West Based - Driver required

About The Role
Main Purpose

The post holder will support the testing, release, maintenance and improvement of ICT services within a region. They will also promote the principles of the ICT strategy within the region and ensure compliance to ICT policies and procedures.

Key Result Areas

People

To support staff across the region in their understanding, operation and use of technology

To talk colleagues and suppliers through a series of actions, either face to face or over the telephone to set up systems or resolve issues.

To be able to support the other regions in an ICT Technicians absence.

Quality
To provide excellent technical support services for the region,

Ensuring all calls are logged and responded to in a professional timely manner.

Ensuring technical support is delivered within agreed service levels and timescales

Ensuring that technical support is available at all times

Resolving all 1st and 2nd line support issues.

Provide 1st line application support for AFG applications used in the regions.

To support the maintenance of the appropriate operating systems and related utility software.

To lead the technical refresh of equipment for the region ensuring that the AFG asset register is updated accordingly

To carry out the proper installation, configuration, testing, maintenance and troubleshooting of end user hardware, software and peripherals devices.

To ensure that all PCs, laptops, printers have the appropriate network connectivity.

To manage the telephony systems within the regions including handsets and mobile phones.

To ensure backup procedures and the associated testing of restore procedures are completed.

To set up and maintain access controls and permissions relating to passwords, user access, files.

To ensure that region acts within the AFG ICT policies and procedures.

Growth / Organisational Development

To analyse the use of technology across the region and make recommendations for improvements.

To support the bedding in of new application developments for the region leading training sessions, drop in sessions and awareness raising

To support the Infrastructure team leader with the implementation of key ICT strategic projects/rollouts.

To lead the ICT set up for new projects within the region.

To manage the set up and rollout of ICT equipment at services/T&R Centres/offices.

To research, test and evaluate new technologies.

To provide ICT training - hardware/software/systems and produce training documentation as and when required.

Additional

Must be a driver with own method of transport and a clean, valid driving licence, willing to travel to other sites, when required

Willing to undertake any necessary tasks in order to support IT systems / projects

With our extended flexible working options, you can also choose to work a 9-day fortnight or a 4.5-day week, supporting our employees with their work life balance.

This role is Band I as per our structure
About You
About Us
We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition.

We’re proud to have been positively changing lives and enabling people to achieve amazing outcomes for over 30 years.

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our team. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!

In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.