Systems Support Trainer required for 35 hours per week, Field Based in the Northwest - driver

Posted on 17/07/2025

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Advertising End Date:
31 Jul 2025
Internal Advertising End Date:
Not Specified
All Locations:

Home Based
All Locations is a required field
All Departments:

Not Specified
All Departments is a required field
Salary Details:
£34118 per annum
Vacancy Type:
Permanent

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Systems Support Trainer required for 35 hours per week, Field Based in the Northwest - driver

About The Role
Job Purpose:

As a key member of the Systems Training Team, you’ll update existing content, create and design new training material required to support the active systems in use across AFG and deliver coaching, training and support using digital adoption and face-to-face channels and platforms.

You’ll support operational teams to use AFG systems efficiently, consistently and drive-up data integrity. Your training will digitally engage people and promote best practice. You’ll play a key role in AFG’s digital ambitions, understanding what training is needed to support operational colleagues.

A great communicator, you’ll have the confidence, patience and enthusiasm needed to explain technical system subjects in a clear and easy to understand way. You will be a digital ambassador for AFG and promote our systems and chosen platforms to all staff.

Key Accountabilities:

To maintain current content as well as create and design new training material needed to support AFG operational systems.

To work with the Systems Training Manager to create an effective training rollout plan.

To deliver the training using face-to-face and digital adoption platforms, supporting the digital ambitions of the organisation.

Evaluate digital skills, knowledge and competence of staff.

Understand and have a strong working knowledge of our current systems with a particular focus on our front-line operational solutions.
To be seen as the ‘knowledge expert’ on our systems and engage, challenge, and influence our workforce to use our systems correctly and efficiently through best practice.

To be competent in the use of Microsoft applications and other similar digital platforms and equipment to enable and support the systems training programmes.

Provide one to one coaching and small group coaching as and when needed to further develop individual system skill and knowledge.

Please only apply if you meet the below requirements:

Person Specification

Experience:

  Experience of planning and managing the rollout of a delivery plan and / or project work on time.

Working as part of a delivery team.

Experience of utilising digital platforms to facilitate meetings and / or training sessions with both small and large groups.

Designing and creating training material

Ability to use a variety of different training solutions such as webinars, reference guides, PowerPoint slides, handouts and user guides.

An understanding and knowledge of AFG systems, including Carista, PeoplePlanner, SelectHR, aCloud.

Dealing with complex and conflicting information and working with others to find a clear answer or solution.

Knowledge, Skills and Abilities:

A good communicator who is able to build rapport with people

Good presentations skills and is comfortable presenting to groups of people

Able to design, create and deliver training.

Ability to take initiative and work with limited supervision.

Ability to deal with complex, and ambiguous information where an answer isn’t immediately clear.

Well organised – able to prioritise workloads and work to deadlines.

Excellent working knowledge of MS365 suite.

Qualifications/Training:

Professional qualification and/or equivalent professional knowledge/experience within the education, training or HR fields

This role is Home Based and involves travel within the northwest of England, we can only accept applications from residents of the northwest. With our extended flexible working options, you can also choose to work a 9-day fortnight or a 4.5-day week, supporting our employees with their work life balance.
About You
About Us
- We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition.
We’re proud to have been positively changing lives and enabling people to achieve amazing outcomes for over 30 years.

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our team. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!

In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.