Team Leader Complex & Specialist Care & Support Service required for 35 hours, Merseyside - Driver

• About The Role

• Job Purpose

  To manage resources to successfully deliver safe, high-quality complex care services to the people we support. To develop staff skills and knowledge in delivering high quality services that are designed and delivered to meet the needs of individuals, and to apply the tools of person-centred planning, review and team development, embedding a quality assurance framework at a service level

   Principal Acountabilities

  •  To follow the principles of person centred approaches in all areas of operation
  • To be responsible for assessment, planning, monitoring and reviewing of individual support
  • To ensure appropriate information is captured, reported and analysed
  • To lead and manage staff to ensure that the highest levels of performance and standards are achieved and maintained at all times
  • To ensure that staff skills, gifts, qualities and strengths are put to best use
  • To manage the recruitment of staff
  • To co-ordinate and deploy staff resources efficiently and effectively
  • To develop and maintain a customer focussed ethos at all times and to ensure excellent working relationships with other professionals
  • To ensure all staff receive appropriate levels of support through on the job coaching, regular supervisions and appraisals
  • To ensure staff training and development needs are identified and met, liaising with the Clinical, PBS and Autism teams as appropriate
  • To organise and facilitate positive and productive team meetings
  • To promote and nurture good practice
  • To ensure practice in line with company policy, procedure and legislation
  • To ensure the service delivery meets the required safety and quality standards
  • To promote community connections
  • To ensure that all internal and external reportable events are appropriately managed and resolved
  • To evidence quality service delivery
  • To assist the Area Manager/Registered Manager in effective resource management
  • To ensure that staff develop positive relationships with the people we support
  • Work with the complex care teams to deliver what is important to the people they support and what they want for the future, actively supporting individual outcomes
  • To keep the people supported and those important to them central in the planning and review of their service
  • Demonstrating the principles of person centred practices
  • Acting as a positive role model and coach to the complex care teams
  • Be required to be actively involved in out of hours support as part of an on call rota

  Responsibilities common to all managers

  • Demonstrate good judgment and sound decision making by reflecting an appropriate situational awareness, understanding of context and making informed choice when reaching decisions.
  • Lead and promote initiatives that support our organisational aim to be socially and environmentally responsible.
  • Lead and support initiatives/projects that promote the use of technology.
  • Establish, maintain, and develop professional working relationships with colleagues and external partners.
  • Contribute generally to the development of quality services.
  • Uphold the values, mission and vision of AFG at all times.
  • Adhere to AFG policies and procedures and to operate within the law at all times.
  • Demonstrate continuous professional development, encouraging others to do the same and to operate within the AFG performance management framework.
  • Work effectively with others to ensure the best outcome for the people supported.
  • Comply with Equality and Diversity policy.
  • Comply with Code of Conduct.
  • Work flexibly in accordance with organisational need.
  • Travel within the operational and business area of AFG.
  • Hold team meetings and disseminate corporate messages, feeding back issues and recognising staff achievement.
  • Comply with AFG recruitment and selection policy and process.
  • Act with integrity and transparency at all times.

   Qualifications & Training

  • NVQ or QCF Level 3 in Care / Management, or equivalent, or a willingness and ability to complete such a qualification during a set time period
  • Training in person-centred practices; planning, review, team development
  • Training in complex care skills such as tracheostomy care, spinal injury, acute brain injury, oxygen therapy and ventilation support, autism, learning disability, epilepsy, Downs Syndrome, Prader-Willi

  This role is Band II as per our structure

We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition.

We’re proud to have been positively changing lives and enabling people to achieve amazing outcomes for over 30 years.

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our team.  If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

At AFG we also recognise the contribution and value that our staff make.  We would not be able to provide the life changing support that we do without people like you!

In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.